FAQ

What are your operating hours?
We are open from Monday to Saturday from 2pm to 10pm.

What are your service charges like?
Please reach out to us via the methods available at our Contact Us page for inquiries on charges as this varies based on the service.

Do you offer onsite service?
Yes we do! Please reach out to us via the methods available at our Contact Us page for inquiries on onsite services.

Where is your shop located within Sim Lim Square?
We are located at unit 04-19 Sim Lim Square. Please see the map found in our Contact Us page to find us!

Where are your products from?
All items we sell are directly from the manufacturer and/or the local distributor, unless otherwise stated.

Are your products covered under warranty?
Yes, please see our Returns and Warranty FAQ section for more information.

What if I am unsure of which product to get?
If you have any questions at all regarding any of the products, we are happy to provide assistance and advise (no obligation for purchase!). Please feel free to reach out to us via the methods available at our Contact Us page.

Can I try out the chairs before purchasing?
Yes! We have a wide range of AKRacing and Arozzi chairs available to try out at our storefront at unit 04-19 Sim Lim Square. We welcome you to come down to try them out at our opening hours (Monday to Saturday from 2pm to 10pm).

Can I try out the XP Pen tablets before purchasing?
Yes! We have demo units of popular XP Pen models available to try out at our storefront at unit 04-19 Sim Lim Square. We welcome you to come down to try them out at our opening hours (Monday to Saturday from 2pm to 10pm). We also recommend to bring down the device you plan to use with the XP Pen tablet and we can test with that device to ensure it meets your usage purposes.

What if I have an issue with an item after purchase?
We offer comprehensive after-sales support and will be happy to help with any questions or issues you may have for your item purchased with us. Kindly reach out to us via the methods available at our Contact Us page if you need any assistance with the product you have purchased.

When can I receive my item?
AKRacing and Arozzi Furniture
For AKRacing and Arozzi furniture (chairs and tables), we aim to deliver within 2 to 5 working days from date of purchase. This includes the weekdays from Monday to Friday and excludes weekends and public holidays. To avoid delays for delivery, kindly do keep an eye out for our delivery team’s call as we will need to confirm the delivery timing with you before proceeding with the delivery.

All other items
Upon purchase of your item, we will email you the details of the purchase and will arrange for the shipping accordingly. Once the shipping has been arranged, you will receive another email from us with the tracking details.

What is your shipping process like?
AKRacing and Arozzi Furniture
For AKRacing and Arozzi furniture, the delivery team will contact you at the number you have provided to arrange the delivery time slot. To avoid any delays, kindly do keep an eye out for our delivery team’s call.

Once a date has been confirmed with the delivery team, we will proceed with the delivery. Please ensure there is someone available to receive the item at the address provided. Upon a failed delivery, we will bring the item back to our warehouse and any subsequent delivery attempt is chargeable at $50 per trip.

All other items
Upon purchase of your item, we will email you the details of the purchase and will arrange for the shipping accordingly. Once we have arranged the shipping, you will receive another email from us with the tracking details. In the event the shipping address is incorrect or has issues, we will reach out to you to ascertain the correct address before we ship the item out.

Can I opt for a self-collection?
Yes! We have a retail shop at unit 04-19 Sim Lim Square and offer self-collection options for any item purchased with us. For AKRacing and Arozzi furniture, we do offer self-collection option at our warehouse in Kallang.

What is the self-collection process like?
After purchasing your item, kindly watch out for an email or WhatsApp message from us with instructions for self-collection.

What is your return policy?
In general, all sales are considered final and we do not accept any returns for products sold.

However, on a goodwill basis, we may accept returns/refund subject to the below terms and conditions.

Returns/Refunds

• Kindly contact us via whatsapp at +6583888682 or via email at shop@epicgear.com.sg with your order number and the name of the item(s) you wish to return.
• This needs to be done within 7 calendar days from the date you receive the item.
• Items need to be unopened in factory-sealed packaging to be eligible for returns.
• The refund amount is based on the price paid for the item and is subject to a handling fee of 5% that is deducted from the price paid for the item as reflected in the invoice.
• If an item is purchased with free delivery, the value of the final refund amount will be after the deduction of the 5% handling fee and delivery fee of $5.
• The refund will be processed to the original payment method and may take up to 14 days to be reflected once the refund has been processed.
  
  
  If you receive an incorrect item
• We apologize if an incorrect item has been mailed to you.
• Kindly contact us via whatsapp at +6583888682 or via email at shop@epicgear.com.sg to notify us of the situation within 7 calendar days from the date you receive the item. The count down starts from the date you receive the parcel. Otherwise, your request will be rejected.
• Items need to be unopened in factory-sealed packaging to be eligible for returns.
• Opened items are not eligible for returns or exchanges.
• A courier will deliver the correct item in exchange for the incorrect one.
• In the event that the correct item is out of stock, you will be reimbursed with a store voucher of the same value upon collection of the incorrect item.
• The store voucher has a 6-month validity from the date of issue and expired store vouchers are not eligible to be reinstated. Store vouchers must be utilized in a single transaction. Any amount not utilized will not be refunded or re-issued as a new store voucher.
• No refund in the form of cash or reverse charge back to the credit/debit card will be provided under any circumstances.

What is your warranty policy?
AKRacing and Arozzi
All AKRacing and Arozzi products are covered under 2 years local warranty for manufacturer defects. 

Other Products
For all other products, we carry authentic items from local distributors and hence all items sold are covered under local warranty for a time period as stipulated by respective manufacturers and/or distributors, unless otherwise stated.

7-day one-to-one exchange policy
For any electronic item purchased, if the item is faulty due to a manufacturer defect, we accept a one-to-one exchange for the same product within 7 days of purchase based on the date of purchase as indicated on the invoice. We will replace the faulty item with the same item upon confirming that the item is indeed faulty due to a manufacturer defect.

This policy applies to items that are available in stock. In the even the item is unavailable from the respective manufacturer and/or distributor, it will then become a warranty claim and you will have to proceed with the warranty claim process instead.

How do I initiate a warranty claim?
Warranty claim
To initiate a warranty claim, kindly reach out to us by emailing service@epicgear.com.sg or WhatsApp us at +65 8388 8682 and we will guide you accordingly based on item purchased.

7-day one-to-one exchange claim
To initiate a 7-day one-to-one claim, kindly reach out to us within 7 days of the date of purchase as indicated on the invoice by emailing shop@epicgear.com.sg or WhatsApp us at +65 8388 8682.

What are the conditions of a warranty claim?
Warranty Claim
The original purchase invoice will need to be provided in order to process a warranty claim.

For all warranty claims, the respective manufacturer and/or distributor will have the final decision on any product being claimed.

7-day one-to-one exchange claim
For all 7-day one-to-one exchange claims, the item will need to be returned to us at our retail outlet unit 04-19 Sim Lim Square within 7 days from the date of purchase as indicated on the invoice.

The item will be inspected and any item that is verified as faulty due to a manufacturer defect will be eligible for the claim. If the item is not faulty due to a manufacturer defect, it is not eligible for this claim.

The original invoice, original packaging and all the original contents within the packaging will need to be provided in order to claim a 7-day one-to-one exchange. 

What is your warranty policy?
AKRacing and Arozzi
All AKRacing and Arozzi products are covered under 2 years local warranty for manufacturer defects. 

Other Products
For all other products, we carry authentic items from local distributors and hence all items sold are covered under local warranty for a time period as stipulated by respective manufacturers and/or distributors, unless otherwise stated.

7-day one-to-one exchange policy
For any electronic item purchased, if the item is faulty due to a manufacturer defect, we accept a one-to-one exchange for the same product within 7 days of purchase based on the date of purchase as indicated on the invoice. We will replace the faulty item with the same item upon confirming that the item is indeed faulty due to a manufacturer defect.

This policy applies to items that are available in stock. In the even the item is unavailable from the respective manufacturer and/or distributor, it will then become a warranty claim and you will have to proceed with the warranty claim process instead.

How do I initiate a warranty claim?
Warranty claim
To initiate a warranty claim, kindly reach out to us by emailing shop@epicgear.com.sg or WhatsApp us at +65 8388 8682 and we will guide you accordingly based on item purchased.

7-day one-to-one exchange claim
To initiate a 7-day one-to-one claim, kindly reach out to us within 7 days of the date of purchase as indicated on the invoice by emailing shop@epicgear.com.sg or WhatsApp us at +65 8388 8682.

What are the conditions of a warranty claim?
Warranty Claim
The original purchase invoice will need to be provided in order to process a warranty claim.

For all warranty claims, the respective manufacturer and/or distributor will have the final decision on any product being claimed.

7-day one-to-one exchange claim
For all 7-day one-to-one exchange claims, the item will need to be returned to us at our retail outlet unit 04-19 Sim Lim Square within 7 days from the date of purchase as indicated on the invoice.

The item will be inspected and any item that is verified as faulty due to a manufacturer defect will be eligible for the claim. If the item is not faulty due to a manufacturer defect, it is not eligible for this claim.

The original invoice, original packaging and all the original contents within the packaging will need to be provided in order to claim a 7-day one-to-one exchange.