Frequently Asked Questions

Epic Gear Pte Ltd Privacy Policy

Www.epicgear.com.sg (referred to as “the Website”) is maintained by Epic Gear Pte Ltd. We at Epic Gear fully understand how important your privacy is and we publish this statement to ensure that you are aware of our commitments to protecting your privacy when you visit our site.

This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage. Please note that we are not responsible for the privacy practices of such other websites, applications and other services.

1. Introduction to this Privacy Policy

It is important that you read and understand this Privacy Policy so that you are fully aware of how and why we are using your personal data.

We reserve the right to update this Privacy Policy from time to time without providing any notice to you and any changes we make to this Privacy Policy in the future will be reflected on this page. You are encouraged to refer to our current privacy policy at the time of visit.

By accessing, viewing or using this web site or by submitting your information to this web site, you signify, acknowledge and give your consent that all information submitted may be collected and processed in the manner and for the purposes described below. You agree that it is your responsibility to check back frequently to see any updates or changes to this Privacy Policy.

What Information is Collected

We will only collect relevant data that is necessary and may include some or all of the below:

  1. Identity data, such as your name, gender, profile picture, and date of birth;
  2. Contact data, such as billing address, delivery address, email address and phone numbers;
  3. Account data, such as bank account details, bank statements, credit card details and payment details (such account data may also be collected directly by our affiliates and/or third party payment service providers);
  4. Transaction data, such as details about orders and payments, and other details of products and Services related to you;
  5. Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the Website;
  6. Profile data, such as your username and password, orders related to you, your interests, preferences, feedback and survey responses;
  7. Usage data, such as information on how you access or use the Website, products and Services or view any content on the Website, including the time spent on the Website, items and data searched for on the Website, access times and dates, as well as websites you were visiting before you came to the Website and other similar statistics;
  8. Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content;
  9. Marketing and communications data, such as your preferences in receiving marketing from us and our third parties, your communication preferences and your chat, email or call history on the Website or with third party customer service providers; and
  10. Additional information we may request you to submit for due diligence checks as required for identity verification (such as copies of government issued identification, e.g. passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Terms of Use.

If you choose to provide us with such personal information, you agree and consent to the transfer and storage of such information on servers of our choosing.

What is the Collected Information Used For

  1. Process order of goods and/or services by us or by our designated representatives and/or business partners to you or to parties designated by you and matters ancillary thereto, including:
  2. Providing Services
  3. Marketing and advertising
  4. Legal and operational purposes
  5. Analytics, research, business and development
  6. Other

Security of Your Personal Data

To safeguard your personal data from unauthorised access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, modification or similar risks, we have introduced appropriate administrative, physical and technical measures such as:

  1. Restricting access to personal data to individuals who require access;
  2. Maintaining technology products to prevent unauthorised computer access;
  3. Using 128-bit SSL (secure sockets layer) encryption technology when processing your financial details; and/or
  4. implementing other security measures as required by applicable law.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Retention of Personal Data

We will only retain your personal data for as long as we are either required or permitted to by law or as relevant for the purposes for which it was collected.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.

Questions, Feedback, Concerns, Suggestions or Complaints

If you have any questions or concerns regarding personal data protection or any matter pertaining to this Privacy Policy, please contact us at:
Whatsapp/Tel: +65 83888682
Email: info@epicgear.com.sg

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